At Shaajh, we strive to ensure your complete satisfaction with every purchase. Please review our Refunds and Exchanges policy outlined below:

1. Inspection at Delivery:

  • We encourage customers to inspect their order in the presence of the delivery personnel.
  • If any issues are identified during this inspection, please inform the delivery person immediately for a return or exchange.

2. Notification Period:

  • If it is not feasible to inspect the product upon delivery, please notify us within 3 days of receiving your order.
  • Requests for returns, refunds, or exchanges made after this period will not be considered.

3. Request Processing:

  • Upon receiving your request for a return, refund, or exchange, we will initiate an investigation into the issue.
  • Our team will carefully assess the situation and make a decision accordingly.

4. Product Condition:

  • To be eligible for a return, refund, or exchange, the product must be in its original condition, unworn, and with tags attached.
  • Products that show signs of use or damage will not be accepted for returns or exchanges.

5. Return Process:

  • If your request is approved, you will be required to send the product to our office address.
  • Please allow up to 3 days for us to process your return, refund, or exchange request upon receiving the returned product.

6. Exchange Procedure:

  • For exchanges, once your request is approved, we will dispatch the replacement product to you.
  • Upon receiving the new item, you are required to return the original product to the delivery person.

7. Responsibility for Delivery Charges:

  • If the fault lies with the customer (e.g., wrong size ordered), the customer will be responsible for the delivery charges associated with the return or exchange.
  • If the fault is attributed to Shaajh, we will cover the delivery charges for the replacement item, excluding the initial delivery charge.

We value your trust in Shaajh, and we are committed to resolving any issues promptly and efficiently. Should you have any questions or concerns, please don’t hesitate to contact our customer support team.